Our Ethos
The Ethos of St Luke’s Hospital is a framework that guides our thoughts, attitudes, behaviour and approach. At our core, we care for the whole person. We do this through the provision of our key services.
Each quadrant of our Ethos seeks to guide every staff in our delivery of care, keeping our mission constantly top of mind — to be a Christian healthcare provider enriching lives in the communities and thus, transform community care.
Philosophy of Care
The philosophy of care is the approach and attitude we adopt in our care. We do this through the 4Rs of Care:
Responsive
To provide accessible and timely care, service and support
Reliable
To ensure consistent delivery of good clinical care and service standards
Responsible
To be accountable and to empower
Relational
To connect, inspire and build strong relationships
Model of Care
Our model of care outlines how we care for our patients in three distinct yet interconnected areas. As we care for the whole person, we seek to meet the following needs:
Clinical
- Our dedicated medical team with post-graduate training in family and geriatric medicine is augmented by visiting specialists. Working with partners improves coordinated care.
- Optimise medical conditions
- Restore and enhance functional abilities
Social
- Medical social workers help patients and caregivers cope with financial, psychosocial and emotional issues, including referrals to community support services for continuity of care.
- Community integration
- Empowerment and enhancing self-efficacy
Pastoral
- The answers to some struggles are beyond the reach of medicine. A listening ear with emotional and spiritual support help to lift the spirits of patients and caregivers.
- Facilitate restoration
- Build confidence and resilience
Core Values
Our core values speak to our organisation values, holding what’s important close to us.
Compassion
- “Love in Action”
- We serve with compassion, valuing and caring for every individual.
Holistic Excellence
- “Our best is the least we can do”
- We strive to deliver the best outcome and highest quality of service.
Respect
- “Every person is significant”
- We respect every patient, client and each other – serving in our different roles, trating every individual with consideration and dignity
Integrity
- “How we live speaks loudest”
- We adhere to the highest standard of professionalism, ethics and personal responsibility, worthy of the trust our patients, clients and stakeholder place in us.
Stewardship
- “Our gift is to give back”
- We ensure mission sustainability through prudent investment in and of all resources entrusted to us.
Teamwork
- “Together we can go further”
- We value the contribution of all and share responsibility for our services towards a common goal.
Credo
Our motto is above all else, to Serve, Love and Heal our patients.
Our Core Values
Our core values speak to our organisation values, holding what’s important close to us.
Credo
Our motto is above all else, to Serve, Love and Heal our patients.
