Responsibilities:

Food Service

  • Oversee the entire operations of hospital food services inclusive of the Outsourced Food Service Vendor, Food Service Ambassadors (FSAs) and Internal process owners (stakeholders);
  • Provide secretariate support of regular meetings with internal and external stakeholders (account holder meetings with appointed Food Service Vendor, Hospital Food Service Committee etc.);
  • Review and implement improvement initiatives to the hospital’s food service.

Manage Vendor

  • Work with Food Service vendor to ensure that the provision of patients and staff meals in accordance with hospital’s therapeutic guidelines, and hospital safety requirements;
  • Conduct audits with Food Service Vendor based on Hospital and national food safety standards in accordance to Licencing and Audit (L&A) requirements;
  • Prepare and analysis service statistics and prepare reports;
  • Work closely with Food Service Vendor to implement and monitor strategies to overcome audit findings and service gaps.

Provide Frontline Service

  • Manage patients and stakeholders’ feedback;
  • Manage patient and staff complaints with the food service;
  • Perform service recovery with Food Service Vendor when necessary.
  • Reporting to Senior Management at the Health Quality Steering Committee (HQSC);

Perform risk and quality management

  • Review and propose food service policies, standard operating procedures (SOPs), and standard work instructions (SWI);
  • Oversee the implementation of food service quality policies and procedures;
  • Identifying problem areas and gaps, recommend and implement solutions;
  • Execution of designated food service emergency response tasks and business continuity plan.

Manage Team

  • Manage the deployment of Food Service Ambassadors in the wards;
  • Manage FSAs to ensure accurate patient food orders and timely submissions;
  • Evaluate staff’s training needs;
  • Plan and provide training to FSAs;
  • Conduct competency assessments of FSAs.

Requirements:

  • Degree with minimum 2-3 years’ experience in food service,
  • Healthcare experience would be highly advantageous.
  • Good communication and interpersonal skills.
  • Problem-solving skills
  • Proficient with Microsoft Office applications.
  • A team player with initiative and excellent service attitude.
  • Ability to multi-task and work independently in a fast-paced environment.