Senior staff nurse Julie Yeo was very close to her mother, as she had been her pillar of strength and role model throughout her life. Before she passed on, Julie was her main caregiver. Empathising with the challenges of end-of-life patients and their families, Julie requested to be transferred to the palliative ward so that she can use her skills and experience to help others.
Once, a patient under her care turned dangerously ill, and was treading on death’s edge right after her family had departed from visitation. Julie immediately made a call to ask for their return. Not wanting to take any chances in letting the patient breathe her last alone, Julie sat by the patient’s side. She held her hands and whispered repeatedly into her ears “hang on for your family”.
The patient eventually left peacefully, surrounded by family. Despite being new to the palliative ward, Julie’s dedication and efforts have garnered her many compliments and appreciation from patients and their loved ones.
Joining St Luke’s Hospital in 2006 as an enrolled nurse, Julie took every opportunity to enhance her capabilities over the years, completing a Diploma in Nursing and subsequently, an Advanced Diploma in Gerontology. As a senior staff nurse today, she undertakes higher nursing responsibilities in caring for patients and guiding the younger nurses.
Julie Yeo, who clinched the Gold Award, is one of 188 exemplary staff from SLH to be recognised at the Singapore Health Quality Service Awards (SHQSA) ceremony on 8 February 2022.
Organised by the SingHealth Duke-NUS Academic Medical Centre since 2011, the SHQSA awards and celebrates the exemplary efforts of healthcare professionals in improving patient experience.