From angry and violent outbursts to expressing words of appreciation, the late Mr Koh’s sister witnessed an unimaginable transformation.
Cynthia’s voice wavered with unspoken emotions as she spoke about her late brother. “He was quick to anger, often aggressive, and didn’t believe in healthcare,” she shared candidly.
Diagnosed with end-stage renal failure, Mr Koh was readmitted to St Luke’s Hospital (SLH) in September 2024 for palliative care.
His life had been shaped by pride and a turbulent past, with frequent outbursts of anger and violence at home, reflecting the toll of losing his independence. His resistance to using the commode arranged during a previous hospital admission led to a fall at home, deepening his vulnerability.
Yet, during his one-week stay in SLH’s palliative ward, Cynthia witnessed an unexpected transformation.
“He really struggled and felt that no one cared for him, but at SLH, he was surrounded by genuine care,” she said, her tone softening. “The compassion of the SLH team reached him in ways I never thought possible. He found peace.”
The team’s care was evident in every moment. They soothed his discomfort with patience, met his outbursts with calmness, and treated him with respect.
Nurse Manager Jean Cabreros and her team often visited his bedside, easing his restlessness. Chaplain Eileen Wong and SLH’s visiting pastor offered solace, often talking and praying with him.
When his temper flared during visits from his sisters, Medical Social Worker Mervin Leong stepped in with calm reassurance, guiding the family toward reconciliation.
When Registrar Dr Rachel Lu personally cleaned the floor after he coughed up blood, he managed a soft “thank you” and apologised for the trouble caused. For a man once resistant to help, his words of appreciation marked a profound change — a crack in the emotional armour he had worn for so long.
In his final days, Mr Koh and his family shared meaningful moments together in the hospital’s peace room. This space provided them with the time and privacy to reflect, share, and say their goodbyes.
After his last breath, the SLH team ensured a dignified farewell. Doctors, nurses, and therapists bowed in respect as his body was wheeled out. Chaplain Eileen and MSW Mervin remained by the family’s side, offering steadfast support.
“It was sweet and comforting, not just for him but for us as well,” Cynthia reflected, her voice soft with gratitude. She expressed her heartfelt gratitude to the team for their professionalism and compassion, which not only brought peace to her brother but also deeply touched her family.
Even Mr Koh’s 97-year-old mother, who rarely expressed herself due to dementia, offered a sincere “thank you”.
